At Makaan, you may request an exchange or refund within 14 days of receiving your order. Items must be returned to us unused and accompanied by the original invoice.
Returns will only be accepted if the original packaging and labels remain intact. Makaan’s online store cannot accept returns if labels have been removed. You are responsible for shipping the returned items to Makaan’s online store. Lost items during transit will not be refunded. Return shipping costs are at the customer’s expense.
However, Makaan will not charge additional shipping fees for exchanges. Refunds for returned goods will be processed within two weeks of receiving the returned items, and credited to the original purchaser’s credit card. Please note that any additional duties and/or taxes will not be refunded, nor will the original shipping fees.
For EU countries, VAT will be included in the refund. All exchanges are subject to availability. Defective items will be exchanged for the same product, subject to availability. Refunds for defective items may be made within 14 days of delivery.
Exchanges and returns can only be made in accordance with the instructions on Makaan’s online store. Items purchased through our partner retailers cannot be exchanged or refunded through Makaan directly.
For any returns, please contact us at contact@makaanfragrances.com.